Terms and Conditions

These Terms and Conditions govern your use of our website and the purchase of products from IDL Home. By accessing our website or placing an order, you agree to be bound by these terms.

Business Information

Business Name: IDL Home
Location: Bishop Magua Centre, Ngong Road
Phone: +254 759 288 237
Email: info@idlhome.co.ke

Use of Website

By using this website, you confirm that:

  • You are at least 18 years old or using the site under supervision
  • You will provide accurate and complete information
  • You will not use the website for unlawful or fraudulent purposes

Products and Pricing

  • All products listed are subject to availability
  • Prices are listed in Kenyan Shillings (KES)
  • We reserve the right to change prices at any time without prior notice
  • We strive to ensure product descriptions and images are accurate, but minor variations may occur

Orders

  • Orders are confirmed once payment is received or agreed upon
  • We reserve the right to cancel or refuse any order due to errors, suspected fraud, or stock issues
  • Customers will be notified in case of any changes to their order

Payment Methods

We accept the following payment methods:

  • M-Pesa
  • Cash
  • Card Payments

All payments must be completed before order processing unless otherwise agreed.

Shipping and Delivery

  • We deliver across Kenya
  • Delivery timelines and charges are outlined in our Shipping & Delivery Policy
  • Delays may occur due to unforeseen circumstances

Returns and Refunds

  • Returns and refunds are governed by our Return & Refund Policy
  • Products must meet the return eligibility conditions stated in that policy

Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of IDL Home and may not be used, copied, or reproduced without permission.

Limitation of Liability

IDL Home shall not be held liable for:

  • Indirect or consequential losses
  • Delays beyond our control
  • Misuse of products purchased from our store

User Responsibilities

Customers are responsible for:

  • Providing accurate delivery information
  • Ensuring availability to receive orders
  • Using products as intended

Privacy

Your personal information is handled in accordance with our Privacy Policy and the Kenya Data Protection Act, 2019.

Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any changes.

Governing Law

These Terms and Conditions are governed by the laws of Kenya.

Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Phone: +254 759 288 237
Email: info@idlhome.co.ke
Location: Bishop Magua Centre, Ngong Road