Terms & Conditions
Terms governing use of our website, products, orders, and services.
Last updated: May 2026
1. Introduction
These Terms and Conditions govern your use of the IDL HOME website and your purchase of products or services from us. By using our website or placing an order, you agree to these terms.
2. Products and Availability
We aim to display accurate product information, images, prices, and availability. However, product availability may change without notice, and some images may be for illustration purposes only.
3. Pricing
Prices are displayed in Kenyan Shillings unless otherwise stated. IDL HOME reserves the right to update prices, correct errors, or change promotions at any time.
4. Orders
An order is subject to acceptance, product availability, and payment confirmation. We may contact you to verify order details before fulfilment.
5. Payments
Payment may be made through available payment methods such as card payments, M-Pesa, or any other method displayed on the website or agreed with IDL HOME.
6. Delivery
Delivery timelines and fees may vary depending on the destination, product type, order size, and logistics availability. Please refer to our Shipping and Delivery Policy for more information.
7. Returns and Refunds
Returns, exchanges, and refunds are handled according to our Refund and Returns Policy. Customers are encouraged to inspect items upon delivery.
8. Installation Services
Installation services may be provided upon request at an additional cost. IDL HOME is not responsible for installation work performed by unauthorized third parties.
9. Website Use
You agree not to misuse the website, attempt unauthorized access, interfere with website functionality, or use the website for unlawful purposes.
10. Limitation of Liability
To the extent permitted by law, IDL HOME shall not be liable for indirect, incidental, or consequential losses arising from use of the website, delayed delivery, product misuse, or third-party service interruptions.
11. Changes to These Terms
IDL HOME may update these Terms and Conditions from time to time. Updated terms will be posted on this page.
12. Contact Us
For questions about these Terms and Conditions, please contact IDL HOME through the contact details provided on our website.