Privacy Policy

At IDL Home, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Kenya Data Protection Act, 2019.

Information We Collect

We may collect the following types of personal information:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Payment details (where applicable)
  • Any other information you provide when placing an order or contacting us

How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders
  • To communicate with you regarding your orders or inquiries
  • To arrange delivery and logistics
  • To improve our products and services
  • To comply with legal and regulatory requirements

Legal Basis for Processing

We process your personal data based on:

  • Your consent
  • Performance of a contract (order fulfillment)
  • Compliance with legal obligations under Kenyan law

Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information with:

  • Delivery and courier service providers
  • Payment processing providers
  • Regulatory authorities when required by law

All third parties are expected to handle your data securely and in compliance with applicable laws.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

Your data is stored securely and only accessible to authorized personnel.

Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory obligations

Your Rights Under the Kenya Data Protection Act

As a data subject, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to the processing of your data
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Cookies and Tracking Technologies

Our website may use cookies to enhance user experience and analyze website performance. You may choose to disable cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Phone: +254 759 288 237
Email: info@idlhome.co.ke
Location: Bishop Magua Centre, Ngong Road