Privacy Policy
How we collect, use, and protect your personal information.
Last updated: May 2026
1. Introduction
IDL HOME respects your privacy and is committed to protecting the personal information you share with us when using our website, placing orders, contacting us, or interacting with our services.
2. Information We Collect
We may collect information such as your name, phone number, email address, delivery address, billing details, order information, payment confirmation details, and messages submitted through contact forms.
3. How We Use Your Information
We use your information to process orders, arrange delivery, communicate with you, provide customer support, improve our services, respond to enquiries, manage payments, prevent fraud, and comply with legal obligations.
4. Payment Information
Where online payment options such as card payments or M-Pesa are available, payment processing may be handled by third-party payment providers. IDL HOME does not store sensitive card details on the website.
5. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve user experience, remember preferences, monitor website performance, and understand how visitors interact with our pages.
6. Sharing of Information
We do not sell your personal information. We may share necessary information with delivery partners, payment providers, technical service providers, or authorities where required by law.
7. Data Security
We take reasonable steps to protect your information from unauthorized access, misuse, loss, alteration, or disclosure. However, no internet-based system can be guaranteed to be completely secure.
8. Your Rights
You may contact us to request access, correction, or deletion of your personal information, subject to legal, operational, or accounting requirements.
9. Contact Us
If you have questions about this Privacy Policy, please contact IDL HOME through the contact information provided on our website.