Refund & Returns Policy
Clear guidance on returns, exchanges, damaged items, and refund requests.
Last updated: May 2026
1. Overview
At IDL HOME, we want customers to be satisfied with their purchases. This policy explains when products may be returned, exchanged, or refunded.
2. Return Period
Products may be eligible for return within 7 days of delivery, provided they are unused, undamaged, in their original packaging, and accompanied by proof of purchase.
3. Items Eligible for Return
An item may be eligible for return if it was delivered damaged, defective, incorrect, or materially different from the product ordered.
4. Items Not Eligible for Return
We may not accept returns for products that have been installed, used, damaged after delivery, altered, missing parts, removed from original packaging, or specially ordered for a customer.
5. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us as soon as possible with your order details, photographs of the item, packaging, and any visible damage.
6. Refunds
Approved refunds may be processed through the original payment method or another agreed method. Refund timelines may vary depending on the payment provider or bank.
7. Exchanges
Where available, customers may request an exchange for a similar product, subject to stock availability and price differences.
8. Delivery Costs
Delivery fees may not be refundable unless the return is due to an error by IDL HOME, a wrong item, or a confirmed defective product.
9. How to Request a Return
To request a return, contact IDL HOME through the contact details provided on our website and include your order number, product name, reason for return, and supporting photos where applicable.