Shipping & Delivery Policy

Last updated: May 2026

1. Order Processing

Orders are processed after confirmation of product availability and payment. We aim to process orders as quickly as possible during normal business hours.

2. Delivery Locations

IDL HOME delivers to different locations within Kenya. Delivery availability, timelines, and charges may vary depending on the destination and item size.

3. Nairobi Deliveries

Orders within Nairobi may be dispatched within 24 hours where products are available and payment has been confirmed.

4. Deliveries Outside Nairobi

Deliveries outside Nairobi may take longer depending on location, courier availability, product size, and logistics arrangements.

5. Delivery Charges

Delivery charges may vary based on order size, delivery location, product weight, distance, and courier fees. Any applicable delivery fee will be communicated before or during order confirmation.

6. Customer Responsibilities

Customers should provide accurate delivery details, reachable phone numbers, and ensure someone is available to receive the order at the agreed location.

7. Delays

While we aim to deliver on time, delays may occur due to traffic, weather, courier issues, stock availability, public holidays, or circumstances beyond our control.

8. Inspection on Delivery

Customers are encouraged to inspect products upon delivery and report any visible damage, missing items, or incorrect items as soon as possible.

9. Installation Services

Installation services may be available upon request at an additional cost. Installation arrangements are separate from standard delivery unless expressly agreed.