Shipping and Delivery Policy

At IDL Home, we are committed to delivering your orders quickly and efficiently across Kenya. Please review our shipping policy below for full details.

Shipping Coverage

We currently deliver all products within Kenya.

Shipping Fees

Flat Rate Shipping Fee: KES 500
All orders are processed in Kenyan Shillings (KES)

Order Processing (Handling Time)

Orders are processed within 0–1 business days
Processing days: Monday to Saturday
Orders placed after the cut-off time will be processed the next business day

Shipping Cut-Off Time

5:00 PM (East Africa Time)

Delivery Time (Transit Time)

Delivery takes 0–1 business day after dispatch
Delivery days: Monday to Saturday

Estimated Delivery Time

All locations in Kenya: 0–2 business days
Delivery timelines may vary slightly depending on your exact location

Delivery Locations

We deliver to all regions across Kenya, including Nairobi, major towns, urban centres, and select remote areas

Order Tracking

Customers may receive updates via phone or email regarding their order status, where applicable

Delivery Delays

While we aim to meet all delivery timelines, delays may occasionally occur due to weather conditions, public holidays, high order volumes, or unforeseen logistical challenges

Incorrect Shipping Information

Please ensure all delivery details are accurate when placing your order. IDL Home will not be responsible for delays or failed deliveries caused by incorrect information

Contact Information

Phone: +254 759 288 237
Email: info@idlhome.co.ke
Location: Bishop Magua Centre, Ngong Road