Return & Refund Policy

At IDL Home, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied, please review our return and refund guidelines below.

Eligibility for Returns and Exchanges

We accept returns and exchanges for products that meet the following conditions:

  • Products must be in new condition
  • Products must be unused and in their original packaging
  • Proof of purchase is required

Return Period

Products must be returned within 7 days from the date of delivery.

Return Methods

Customers may return products using the following options:

In-Store Return

Items can be returned directly to our physical location.

Courier Return

Customers who received their order via parcel may return the item by sending it through a courier service.
Customers must share the shipment details with us after dispatch.
Upon confirmation, we will coordinate collection with the courier provider.

Return Shipping Costs

Customers are responsible for return shipping arrangements unless otherwise agreed.

Restocking Fees

No restocking fees are charged on any returns.

Refund Process

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Timeline

Approved refunds will be processed within 14 days.

Refund Method

Refunds will be issued via the original payment method where applicable (M-Pesa or Cash equivalent).

Exchange Policy

We accept exchanges for eligible products that meet all return conditions.

Non-Returnable Items

Products that are used, damaged, or not in their original condition may not be accepted.

Currency

All refunds are processed in Kenyan Shillings (KES).

Contact Information

Phone: +254 759 288 237
Email: info@idlhome.co.ke
Location: Bishop Magua Centre, Ngong Road